Grievance Statuses
Follow where your grievance is holding with the incident statuses.
New
When you are creating a status, before it is saved, the status is New.
Submitted
After the grievance is saved, it changes to the Submitted status.
Under Investigation
Once the Follow Up section is completed the status changes to Under Investigation.
Resolved
After the Resolved section is filled out, the grievance is now complete and will show the resolved status
The Resolved section can only be filled out once a note or action was added to the Follow Up section.
Admin Reviewed
Admin Reviewed is an additional status that is turned on for clients upon request.Once an incident is marked as Resolved, an "Administration Reviewed" checkbox becomes available on the Resolution section. Only users with the user permission can check this box. Once checked off and saved, the incident's fields become disabled. To make further edits, click the "Undo Admin Reviewed" button to remove the Admin Reviewed status.
Related Articles
Creating a New Grievance
Create new grievances on behalf of the Residents or their Representatives. On the Home page, select the Grievance Log App, or click on the menu button on the top header and select Grievance Log from the main menu. From the Grievance Log Home page, ...Section 1- Grievance Details
After creating a new grievance, fill out this section which gives the background for the grievance - the who, what, where and when. Fill out all applicable fields and all required fields (indicated with an asterisk*). Choosing a Grievance Category ...Export the Grievance List
Easily format your grievance list and export to Excel or PDF. On the Grievance Log home page, click on the Export button located on the top right hand side of the page. A pop-up will appear. Format what and how the data should show: Sort: Click on a ...View your Grievance Log List
View all your grievances on the Grievance Log list. On the Home page, select the Grievance Log App, or click on the menu button on the top header ? and select Grievance Log from the main menu. Filter by a Facility and Date Range. You can also Search ...Why can’t I edit a grievance?
After adding information to the grievance and saving, editing is only possible with the "Edit Grievance" permission, which can be accessed through Settings>User>User Details>Apps>Grievance Log. See User Setting and Permissions. Granting this ...