Grievance Statuses
Follow where your grievance is holding with the incident statuses.
New
When you are creating a status, before it is saved, the status is New.
Submitted
After the grievance is saved, it changes to the Submitted status.
Under Investigation
Once the Follow Up section is completed the status changes to Under Investigation.
Resolved
After the Resolved section is filled out, the grievance is now complete and will show the resolved status
The Resolved section can only be filled out once a note or action was added to the Follow Up section.
Admin Reviewed
Admin Reviewed is an additional status that is turned on for clients upon request.Once an incident is marked as Resolved, an "Administration Reviewed" checkbox becomes available on the Resolution section. Only users with the user permission can check this box. Once checked off and saved, the incident's fields become disabled. To make further edits, click the "Undo Admin Reviewed" button to remove the Admin Reviewed status.