Reset your Password

Reset your Password

 

In this article:

 

Forgot your password or username

  1. Choose the "Forgot Password" option available on the login screen or click here for the reset link.

  2. Enter your username or business email address that is associated with your account. 
    If you don’t have an email address associated with your account you need to reach out to your Administrator, DON or IT Department to reset it for you.
  3. Go to your email. You will receive an email that contains a link which will prompt you to enter your new password.

    Password Requirements:
    Password_Requirements.png


Troubleshooting Tips

  • When entering your username be sure to add the prefix for your organization.
  • The best browser to use is Chrome. Edge is known to cause issues.
  • Do not copy/paste into the password field, as this adds a space into the field causing a login error.

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