Why can’t I edit a grievance?
After adding information to the grievance and saving, editing is only possible with the "Edit Grievance" permission, which can be accessed through Settings>User>User Details>Apps>Grievance Log. See User Setting and Permissions.
Granting this permission allows the user to edit both the Grievance Details and Resolution sections.
| Edit the Resolution section: There is an Edit button on the top right corner. When selected the fields become editable. |
Related Articles
Creating a New Grievance
Create new grievances on behalf of the Residents or their Representatives. On the Home page, select the Grievance Log App, or click on the menu button on the top header and select Grievance Log from the main menu. From the Grievance Log Home page, ...
Why is the Resolved section of Grievance Log disabled?
There are 3 possible reasons why the Resolved section may be disabled: A grievance cannot be resolved before the Follow Up section is complete. A user can only Resolve a grievance if the user is granted the permission "Resolve Grievances" under ...
Grievance Statuses
Follow where your grievance is holding with the 4 statuses. New When you are creating a status, before it is saved, the status is New. Submitted After the grievance is saved, it changes to the Submitted status. Under Investigation Once the Follow Up ...
Section 1- Grievance Details
After creating a new grievance, fill out this section which gives the background for the grievance - the who, what, where and when. Fill out all applicable fields and all required fields (indicated with an asterisk*). Choosing a Grievance Category ...
Export the Grievance List
Easily format your grievance list and export to Excel or PDF. On the Grievance Log home page, click on the button located on the top right hand side of the page. A pop-up will appear. Format what and how the data should show with: Sort: Click on a ...