How to use Grievance Log
Section 3- Resolution
Use this section to provide a final summary of the investigation, findings, and actions taken to resolve the grievance. You can only fill out the Resolution section if: A Note or Actions Taken has been added in the Follow Up Section. When provided ...
Section 2- Follow Up
This section of the grievance form is to provide any additional information that has been collected regarding the grievance. You can add: Notes Witness Accounts Actions Taken The next section, Resolutions, can not be filled out until a Note or ...
Section 1- Grievance Details
In this article: Choosing a Grievance Category Resident Assign the Grievance Departments to Respond All about "Who Reported this Concern?" After creating a new grievance, fill out this section which gives the background for the grievance - the who, ...
Creating a New Grievance
Create new grievances on behalf of the Residents or their Representatives. On the Home page, select the Grievance Log App , or click on the menu button on the top header ? and select Grievance Log from the main menu. From the Grievance Log Home ...
Grievance Statuses
Follow where your grievance is holding with the 4 statuses. New When you are creating a status, before it is saved, the status is New. Submitted After the grievance is saved, it changes to the Submitted status. Under Investigation Once the Follow Up ...
Export the Grievance List
Easily format your grievance list and export to Excel or PDF. On the Grievance Log home page, click on the button located on the top right hand side of the page. A pop-up will appear. Format what and how the data should show with: Sort: Click on a ...
View your Grievance Log List
View all your grievances on the Grievance Log list. On the Home page, select the Grievance Log App , or click on the menu button on the top header ? and select Grievance Log from the main menu. Filter by a Facility and Date Range. You can also ...