High Severity Incidents
High Severity is a feature that should be used for incidents that require immediate attention.
How to Label an Incident as High Severity
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Manually
A user with permission can select the checkbox “Mark this incident as high severity” located in the general section of the incident.Not all organizations have this manual checkbox feature. -
Automatically
An incident can automatically be identified as High Severity when it hits a specified threshold. The high severity threshold is met by the apps built-in point system, which calculates the information that was entered into the incident. If your organization would like changes to the points or the threshold, please contact help@snfmetrics.com.
High Severity Notification
An incident flagged as high severity sends a notification to users that are assigned to receive them. Assign this permission under Settings>Users>Apps>Risk Reporter.
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