Make sure you have access to your facilities under Settings>User>User Details>Facilities.
In addition you can only see grievances with categories that are mapped to your department. See Grievance Log Settings to learn how to map categories to a department.
| If a specific user needs to see a grievance category that is not currently mapped to their department, they need to be given the permission "View all grievances, not limited by Department". This permission is found under Settings>Users>User Details>Apps>Grievance Log. |