I'm not seeing my facilities’ Grievances in the Dashboard?

I'm not seeing my facilities’ Grievances in the Dashboard?

Make sure you have access to your facilities under Settings>User>User Details>Facilities.

In addition you can only see grievances with categories that are mapped to your department. See Grievance Log Settings to learn how to map categories to a department.

 

If a specific user needs to see a grievance category that is not currently mapped to their department, they need to be given the permission "View all grievances, not limited by Department". This permission is found under Settings>Users>User Details>Apps>Grievance Log.

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