Related Articles
Section 3- Resolution
Use this section to provide a final summary of the investigation, findings, and actions taken to resolve the grievance. You can only fill out the Resolution section if: A Note or Actions Taken has been added in the Follow Up Section. When provided ...
Why is the Resolved section of Grievance Log disabled?
There are 3 possible reasons why the Resolved section may be disabled: A grievance cannot be resolved before the Follow Up section is complete. A user can only Resolve a grievance if the user is granted the permission "Resolve Grievances" under ...
Section 1- Grievance Details
In this article: Choosing a Grievance Category Resident Assign the Grievance Departments to Respond All about "Who Reported this Concern?" After creating a new grievance, fill out this section which gives the background for the grievance - the who, ...
Grievance Statuses
Follow where your grievance is holding with the 4 statuses. New When you are creating a status, before it is saved, the status is New. Submitted After the grievance is saved, it changes to the Submitted status. Under Investigation Once the Follow Up ...
Creating a New Grievance
Create new grievances on behalf of the Residents or their Representatives. On the Home page, select the Grievance Log App , or click on the menu button on the top header ? and select Grievance Log from the main menu. From the Grievance Log Home ...