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Section 3- Resolution
Use this section to provide a final summary of the investigation, findings, and actions taken to resolve the grievance. You can only fill out the Resolution section if: A Note or Actions Taken has been added in the Follow Up Section. When provided ...
Why is the Resolved section of Grievance Log disabled?
There are 3 possible reasons why the Resolved section may be disabled: A grievance cannot be resolved before the Follow Up section is complete. A user can only Resolve a grievance if the user is granted the permission "Resolve Grievances" under ...
Section 1- Grievance Details
After creating a new grievance, fill out this section which gives the background for the grievance - the who, what, where and when. Fill out all applicable fields and all required fields (indicated with an asterisk*). Choosing a Grievance Category ...
Grievance Statuses
Follow where your grievance is holding with the 4 statuses. New When you are creating a status, before it is saved, the status is New. Submitted After the grievance is saved, it changes to the Submitted status. Under Investigation Once the Follow Up ...
Creating a New Grievance
Create new grievances on behalf of the Residents or their Representatives. On the Home page, select the Grievance Log App, or click on the menu button on the top header and select Grievance Log from the main menu. From the Grievance Log Home page, ...