Why are there no categories listed in the “category” dropdown when filling out a Grievance?
If the department you are in has no mappings, there will be nothing in the dropdown.
See Grievance Log Settings to learn how to map grievance categories to a department.
| If a specific user needs to choose a grievance category that is not currently mapped to their department, they need to be given the permission "View all grievances, not limited by Department". This permission is found under Settings>Users>User Details>Apps>Grievance Log. |
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