Why is the Resolved section of Grievance Log disabled?
There are 3 possible reasons why the Resolved section may be disabled:
- A grievance cannot be resolved before the Follow Up section is complete.
- A user can only Resolve a grievance if the user is granted the permission "Resolve Grievances" under Settings>User>Apps>Grievance Log. See User Settings and Permissions.
- Once the resolved section was completely filled out and saved, it can only be edited if the user is granted the permission "Edit Grievances" under Settings>User>Apps>Grievance Log. See User Settings and Permissions.
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Section 1- Grievance Details
In this article: Choosing a Grievance Category Resident Assign the Grievance Departments to Respond All about "Who Reported this Concern?" After creating a new grievance, fill out this section which gives the background for the grievance - the who, ...
View your Grievance Log List
View all your grievances on the Grievance Log list. On the Home page, select the Grievance Log App , or click on the menu button on the top header ? and select Grievance Log from the main menu. Filter by a Facility and Date Range. You can also ...
Section 3- Resolution
Use this section to provide a final summary of the investigation, findings, and actions taken to resolve the grievance. You can only fill out the Resolution section if: A Note or Actions Taken has been added in the Follow Up Section. When provided ...
Creating a New Grievance
Create new grievances on behalf of the Residents or their Representatives. On the Home page, select the Grievance Log App , or click on the menu button on the top header ? and select Grievance Log from the main menu. From the Grievance Log Home ...
Grievance Statuses
Follow where your grievance is holding with the 4 statuses. New When you are creating a status, before it is saved, the status is New. Submitted After the grievance is saved, it changes to the Submitted status. Under Investigation Once the Follow Up ...