UR Updates FAQs

UR Updates FAQs

Can I start a session before my UR meeting?

No. The UR meeting date you enter cannot be a future date — the system requires that the meeting has already taken place. This is intentional. UR Updates is designed to capture decisions that came out of a meeting that already happened, not to plan for one coming up.


What if I forget to start a session right after my meeting?

You can start a session up to 14 days after the UR meeting date. As long as you enter the correct meeting date in the modal, the session will be anchored to that date even if you are entering data a day or two later.


What happens to my progress if I close the page mid-session?

Your progress is saved. When you return to UR Updates, your session will still be active and all residents you already confirmed will still be in the Confirmed section. You can pick up exactly where you left off.


Can I go back and edit a resident I already confirmed?

Yes. Open the Confirmed Residents section, click the resident's row, make your changes, and click Save Changes. The resident stays confirmed — it does not move back to Awaiting Update.


What does it mean if a resident has a "Set Status" button instead of "Confirm"?

It means the resident does not have a status set yet. You need to open the drawer, select a status, and then save and confirm. A status is required before a resident can be confirmed.


Why don't I see certain residents on the list?

UR Updates shows active Medicare and Insurance residents only. Custodial payer types — MLTSS and Managed Medicaid Custodial — are not included in the session grid. If a resident you expect to see is not on the list, check their payer type on their detail page.


The status I set last week is still showing. Do I need to update it every week?

The status showing on the grid is the most recent value saved to the resident's record. You do not need to change it if it is still accurate — you can simply confirm the resident to record that you reviewed them this week and nothing changed. Confirming without changing anything is a valid action and is how short-term residents that are still on track should be handled each week.


What is the difference between Status Details and Tracker's Comment?

Status Details is a free-text field the Tracker or BOM uses to add context about the discharge plan — for example, notes about the family's decision or next steps for a long-term resident. 

Tracker's Comment is a separate field managed by the tracker. It pulls from the comment line on the resident's detail page and is used for operational tracking notes — auth follow-ups, financial information, and so on. This is available based on user permission. See Tracker Guide.


My session expired. Did I lose my entries?

No. Your entries are saved to each resident's record and remain there. The session expiring only means you cannot continue adding to that particular session — you need to start a new one for the current week. All previously entered status, LCD date, and status details are still visible on the resident detail page and in UR Updates once a new session starts.


What happens when I start a new session? Does the previous data disappear?

No data is lost. Starting a new session simply begins a fresh review cycle. All residents return to the Awaiting Update section so the BOM can confirm or update them again for the new week. The previous status, LCD date, and status details are still pre-filled in the drawer from the resident's record — the BOM is reviewing and confirming them, not re-entering them from scratch.


Can two BOMs run a session for the same facility at the same time?

Only one session can be active per facility at a time. If a session is already in progress, starting a new one will end the current session. The modal will alert you before you proceed. 


Can users with View Resident Detail Page permission change the status, or only users with View UR Updates Page?

Any user with the View UR Updates Page permission can update the LCD, Status, and Status Details fields from the UR Updates drawer. Users with the additional View Resident Detail Page permission can also update those fields from the resident detail page, and can edit the Tracker's Comment (Comment Line) in both places. Any change made by either user is reflected immediately in both places and is recorded in the change log with the user's name and a timestamp.


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